DR-26-041207
Cascade Home Goods · CUS-CASCADE · Invoice INV-9216572 · Charge ACCT-01 · Filed Sep 7, 2026
EscalateManager to Review
Current Owner
Naomi Castellano
Manager
Requested Credit
$3,150.00
Approved Amount
Pending decision
Required Authority
Manager
Invoiced Amount
$3,150.00
Review Details
Previous Review
- Previous Reviewer
- Tomás Reyes
- Previous Action
- Escalated
- Notes
- Wrong account confirmed against the account map. Over my limit.
- Timestamp
- Sep 7, 2026, 12:15 PM
System / Adjudication Result
- System Recommendation
- Approve
- Matched rule
- Rebill / wrong-account rule
- Explanation
- Rebill / wrong-account approval rule matched.
Key evidence
- Current account / customer branchSource: SSRS
- CS-9930 (Cascade Home Goods)
- Rebill contextSource: OneLook
- HV-2210
- Customer descriptionSource: Customer submission
- This shipment was billed to the wrong account. Please rebill to the shipper of record.
- SubmissionSource: Customer submission
- SUB-26-0330 · Portal · Sep 7, 2026, 9:15 AM
Result Match
Supporting data
Submission & Account+−
- Initial dispute submissionSource: Customer submission
- SUB-26-0330 · Portal · Sep 7, 2026, 9:15 AM
- Submission ID
- SUB-26-0330
- Intake channelSource: Customer submission
- Portal
- Submission date/timeSource: Customer submission
- Sep 7, 2026, 9:15 AM
- Original descriptionSource: Customer submission
- This shipment was billed to the wrong account. Please rebill to the shipper of record.
- Account IDSource: OneLook
- CUS-CASCADE
- Customer branch IDSource: OneLook
- CUS-CASCADE
- Customer return addressSource: OneLook
- 2201 Sunset Rd, Henderson NV 89014
- Delivery addressSource: OneLook
- 2201 Sunset Rd, Henderson NV 89014
Contract & Terms+−
- Applicable contractSource: Salesforce
- Cascade Home Goods 2024–2026
- Relevant amendmentSource: Salesforce
- Not available
- Contracted dispute periodSource: SharePoint
- 60 days
- Filing windowSource: SharePoint
- Through Oct 28, 2026, 9:15 AM
- Contract discounted ratesSource: SharePoint
- 12% · $7.15 / pkg
- Relevant effective datesSource: SharePoint
- Invoice date Aug 29, 2026
Package & Measurements+−
- Package measurements
- Not available
Charges & Pricing+−
- Disputed charge
- Rebill to another account
- Charge codeSource: SSRS
- ACCT-01
- Billed pricingSource: SSRS
- $3,150.00
- System pricingSource: vPOX
- $7.15 / pkg
- Contracted pricingSource: SharePoint
- $7.15 / pkg
- Fuel rate / schedule
- Not available
- Zone
- Not available
- Effective rate periodSource: SharePoint
- Invoice date Aug 29, 2026
Reference Data & Sources+−
- Initial dispute submissionSource: Customer submission
- Customer submission
- Billed accountSource: SSRS
- SSRS
- Shipper of recordSource: OneLook
- OneLook
- Contract and list lookupsSource: SharePoint
- SharePoint
- Applicable contractSource: Salesforce
- Salesforce