Approval limits
| Role | Approval limit | Action |
|---|---|---|
| Trainee | $ | |
| Junior | $ | |
| Senior | $ | |
| Manager | $25,000 | — |
| Director | Unlimited | — |
Recent changes
| Time | Actor | Action | Before | After |
|---|---|---|---|---|
| No settings have been changed yet. | ||||
Customer assignment lists
Customers are mapped to a dispute specialist tier for initial assignment. Unmatched customers default to Manager.
Trainee· 1 customer
- Harbor & Vine
Junior· 2 customers
- Redwood Nutrition
- Pacific Pet Supply
Senior· 3 customers
- Northwind Apparel
- Cascade Home Goods
- Silverline Electronics
Fallback Assignment: Manager
Adjudication rules
Advisory · 6
Produces a recommendation. A reviewer confirms or overrides the recommendation during dispute review.
Autonomous · 1
Applies the rule outcome directly without entering a human review queue. The Adjudication Engine is recorded as the decision actor. A rule may be returned to Advisory mode at any time.
| Rule | Name | Outcome | Effective | Owner | Mode | Validation |
|---|---|---|---|---|---|---|
| WRONG_ACCOUNT_APPROVE | Approve | Mar 15, 2026 – Open | Billing Integrity | 97.6% · 212 decisions | ||
| REBILL_APPROVE | Approve | Mar 15, 2026 – Open | Billing Integrity | 98.1% · 340 decisions | ||
| DUPLICATE_DENY | Deny | Mar 15, 2026 – Open | Revenue Operations | 96.2% · 158 decisions | ||
| DAS_ZIP_ON_LIST_DENY | Deny | Mar 15, 2026 – Open | Revenue Operations | 89.0% · 74 decisions | ||
| BILLABLE_WEIGHT_MEASURED_OVER_MANIFEST | Deny | Mar 15, 2026 – Open | Claims Engineering | 94.7% · 121 decisions | ||
| INCOMPLETE_SUBMISSION_REJECT | Reject | Mar 15, 2026 – Open | Claims Engineering | 100.0% · 63 decisions | ||
| FILING_WINDOW_EXPIRED_DENY | Deny | Mar 15, 2026 – Open | Revenue Operations | 99.4% · 1,140 decisions |