DR-26-041236
Cascade Home Goods · CUS-CASCADE · Invoice INV-2790040 · Charge RES-07 · Filed Sep 6, 2026
EscalateManager to Review
Current Owner
Naomi Castellano
Manager
Requested Credit
$4,826.95
Approved Amount
Pending decision
Required Authority
Manager
Invoiced Amount
$4,826.95
Review Details
System / Adjudication Result
- System Recommendation
- Approve
- Matched rule
- Residential address validation
- Explanation
- Delivery address appears on the applicable approved-address list.
Key evidence
- Delivery addressSource: OneLook
- 2201 Sunset Rd, Henderson NV 89014
- Approved-address-list lookupSource: SharePoint
- On the approved list
- Applicable list / effective date
- Not available
Result On list
Supporting data
Submission & Account+−
- Initial dispute submissionSource: Customer submission
- SUB-26-0388 · Email · Sep 6, 2026, 9:15 AM
- Submission ID
- SUB-26-0388
- Intake channelSource: Customer submission
- Submission date/timeSource: Customer submission
- Sep 6, 2026, 9:15 AM
- Original descriptionSource: Customer submission
- This delivery should not have been billed as residential.
- Account IDSource: OneLook
- CUS-CASCADE
- Customer branch IDSource: OneLook
- CUS-CASCADE
- Customer return addressSource: OneLook
- 2201 Sunset Rd, Henderson NV 89014
- Delivery addressSource: OneLook
- 2201 Sunset Rd, Henderson NV 89014
Contract & Terms+−
- Applicable contractSource: Salesforce
- Cascade Home Goods 2024–2026
- Relevant amendmentSource: Salesforce
- Not available
- Contracted dispute periodSource: SharePoint
- 60 days
- Filing windowSource: SharePoint
- Through Oct 19, 2026, 9:15 AM
- Contract discounted ratesSource: SharePoint
- 12% · $7.15 / pkg
- Relevant effective datesSource: SharePoint
- Invoice date Aug 20, 2026
- Contract discounted surcharges
- Not available
Package & Measurements+−
- Package measurements
- Not available
Charges & Pricing+−
- Disputed charge
- Invalid charge
- Charge codeSource: SSRS
- RES-07
- Billed pricingSource: SSRS
- $4,826.95
- System pricingSource: vPOX
- $7.15 / pkg
- Contracted pricingSource: SharePoint
- $7.15 / pkg
- Fuel rate / schedule
- Not available
- Zone
- Not available
- Effective rate periodSource: SharePoint
- Invoice date Aug 20, 2026
Reference Data & Sources+−
- Initial dispute submissionSource: Customer submission
- Customer submission
- Delivery addressSource: OneLook
- OneLook
- Approved-address-list lookupSource: SharePoint
- SharePoint
- Applicable contractSource: Salesforce
- Salesforce