OnTracDisputes
ManagerNaomi Castellano
← Go back to My Queue
←→

DR-26-041258

Pacific Pet Supply · CUS-PACIFIC · Invoice INV-6362633 · Charge ACCT-01 · Filed Sep 8, 2026

EscalateManager to Review
Current Owner
Naomi Castellano
Manager
Requested Credit
$2,174.96
Approved Amount
Pending decision
Required Authority
Manager
Invoiced Amount
$2,786.73
OverviewAdjudication ReviewFinancial · Oracle/FDICustomer SummaryAudit Trail

Review Details

System / Adjudication Result
System Recommendation
Approve
Matched rule
Rebill / wrong-account rule
Explanation
Rebill / wrong-account approval rule matched.
Key evidence
Current account / customer branch
Source: OneLook
CUS-PACIFIC
Rebill context
Not available
Customer description
Source: Customer submission
This shipment was billed to the wrong account. Please rebill to the shipper of record.
Submission
Source: Customer submission
SUB-26-0334 · Portal · Sep 8, 2026, 9:15 AM
Result Match
Supporting data
Submission & Account+
Initial dispute submission
Source: Customer submission
SUB-26-0334 · Portal · Sep 8, 2026, 9:15 AM
Submission ID
SUB-26-0334
Intake channel
Source: Customer submission
Portal
Submission date/time
Source: Customer submission
Sep 8, 2026, 9:15 AM
Original description
Source: Customer submission
This shipment was billed to the wrong account. Please rebill to the shipper of record.
Account ID
Source: OneLook
CUS-PACIFIC
Customer branch ID
Source: OneLook
CUS-PACIFIC
Customer return address
Source: OneLook
15 Market St, Portland OR 97214
Delivery address
Source: OneLook
15 Market St, Portland OR 97214
Contract & Terms+
Applicable contract
Source: Salesforce
Pacific Pet Supply Regional
Relevant amendment
Source: Salesforce
Not available
Contracted dispute period
Source: SharePoint
45 days
Filing window
Source: SharePoint
Through Oct 12, 2026, 9:15 AM
Contract discounted rates
Source: SharePoint
10% · $6.80 / pkg
Relevant effective dates
Source: SharePoint
Invoice date Aug 28, 2026
Package & Measurements+
Package measurements
Not available
Charges & Pricing+
Disputed charge
Rebill to another account
Charge code
Source: SSRS
ACCT-01
Billed pricing
Source: SSRS
$2,786.73
System pricing
Source: vPOX
$7.10 / pkg
Contracted pricing
Source: SharePoint
$6.80 / pkg
Fuel rate / schedule
Not available
Zone
Not available
Effective rate period
Source: SharePoint
Invoice date Aug 28, 2026
Reference Data & Sources+
Initial dispute submission
Source: Customer submission
Customer submission
Delivery address
Source: OneLook
OneLook
Contract and list lookups
Source: SharePoint
SharePoint
Applicable contract
Source: Salesforce
Salesforce