DR-26-041266
Cascade Home Goods · CUS-CASCADE · Invoice INV-2217128 · Charge DSC-11 · Filed Aug 23, 2026
EscalateManager to Review
Current Owner
Naomi Castellano
Manager
Requested Credit
$5,084.31
Approved Amount
Pending decision
Required Authority
Manager
Invoiced Amount
$5,810.40
Review Details
System / Adjudication Result
- System Recommendation
- Deny
- Matched rule
- Pricing / contract validation
- Explanation
- Contracted pricing aligns with system and billed pricing.
Key evidence
Contracted rate
$7.15 / pkg
Billed rate
$5,810.40
System rate
$7.15 / pkg
Result
Match
- Applicable contractSource: Salesforce
- Cascade Home Goods 2024–2026
- AmendmentSource: Salesforce
- Not available
- Effective periodSource: SharePoint
- Invoice date Aug 11, 2026
Supporting data
Submission & Account+−
- Initial dispute submissionSource: Customer submission
- SUB-26-0305 · Email · Aug 23, 2026, 9:15 AM
- Submission ID
- SUB-26-0305
- Intake channelSource: Customer submission
- Submission date/timeSource: Customer submission
- Aug 23, 2026, 9:15 AM
- Original descriptionSource: Customer submission
- The billed rate does not match our contracted discount.
- Account IDSource: OneLook
- CUS-CASCADE
- Customer branch IDSource: OneLook
- CUS-CASCADE
- Customer return addressSource: OneLook
- 2201 Sunset Rd, Henderson NV 89014
- Delivery addressSource: OneLook
- 2201 Sunset Rd, Henderson NV 89014
Contract & Terms+−
- Applicable contractSource: Salesforce
- Cascade Home Goods 2024–2026
- Relevant amendmentSource: Salesforce
- Not available
- Contracted dispute periodSource: SharePoint
- 60 days
- Filing windowSource: SharePoint
- Through Oct 10, 2026, 9:15 AM
- Contract discounted ratesSource: SharePoint
- 12% · $7.15 / pkg
- Relevant effective datesSource: SharePoint
- Invoice date Aug 11, 2026
Package & Measurements+−
- Package measurements
- Not available
Charges & Pricing+−
- Disputed charge
- Not aligned with contracted discounts
- Charge codeSource: SSRS
- DSC-11
- Billed pricingSource: SSRS
- $5,810.40
- System pricingSource: vPOX
- $7.15 / pkg
- Contracted pricingSource: SharePoint
- $7.15 / pkg
- Fuel rate / schedule
- Not available
- Zone
- Not available
- Effective rate periodSource: SharePoint
- Invoice date Aug 11, 2026
Reference Data & Sources+−
- Initial dispute submissionSource: Customer submission
- Customer submission
- Applicable contractSource: Salesforce
- Salesforce
- Contracted discount / rateSource: SharePoint
- SharePoint
- Billed priceSource: SSRS
- SSRS
- System priceSource: vPOX
- vPOX
- Delivery addressSource: OneLook
- OneLook