OnTracDisputes
ManagerNaomi Castellano

DR-26-041310

Redwood Nutrition · CUS-REDWOOD · Invoice INV-0573550 · Charge DSC-11 · Filed Sep 9, 2026

Open
Current Owner
Leah Okafor
Junior
Requested Credit
$187.99
Approved Amount
Pending decision
Required Authority
Senior
Invoiced Amount
$255.69

Review Details

System / Adjudication Result
System Recommendation
Deny
Matched rule
Pricing / contract validation
Explanation
Contracted pricing aligns with system and billed pricing.
Key evidence
Contracted rate
$9.05 / pkg
Billed rate
$255.69
System rate
$9.05 / pkg
Result
Match
Applicable contract
Source: Salesforce
Redwood Nutrition National
Amendment
Source: Salesforce
Amendment 1
Effective period
Source: SharePoint
Invoice date Aug 26, 2026
Supporting data
Submission & Account+
Initial dispute submission
Source: Customer submission
SUB-26-0337 · Portal · Sep 9, 2026, 9:15 AM
Submission ID
SUB-26-0337
Intake channel
Source: Customer submission
Portal
Submission date/time
Source: Customer submission
Sep 9, 2026, 9:15 AM
Original description
Source: Customer submission
The billed rate does not match our contracted discount.
Account ID
Source: OneLook
CUS-REDWOOD
Customer branch ID
Source: OneLook
CUS-REDWOOD
Customer return address
Source: OneLook
880 Harbor Ave, Tacoma WA 98402
Delivery address
Source: OneLook
880 Harbor Ave, Tacoma WA 98402
Contract & Terms+
Applicable contract
Source: Salesforce
Redwood Nutrition National
Relevant amendment
Source: Salesforce
Amendment 1
Contracted dispute period
Source: SharePoint
120 days
Filing window
Source: SharePoint
Through Dec 24, 2026, 9:15 AM
Contract discounted rates
Source: SharePoint
15% · $9.05 / pkg
Relevant effective dates
Source: SharePoint
Invoice date Aug 26, 2026
Package & Measurements+
Package measurements
Not available
Charges & Pricing+
Disputed charge
Not aligned with contracted discounts
Charge code
Source: SSRS
DSC-11
Billed pricing
Source: SSRS
$255.69
System pricing
Source: vPOX
$9.05 / pkg
Contracted pricing
Source: SharePoint
$9.05 / pkg
Fuel rate / schedule
Not available
Zone
Not available
Effective rate period
Source: SharePoint
Invoice date Aug 26, 2026
Reference Data & Sources+
Initial dispute submission
Source: Customer submission
Customer submission
Applicable contract
Source: Salesforce
Salesforce
Contracted discount / rate
Source: SharePoint
SharePoint
Billed price
Source: SSRS
SSRS
System price
Source: vPOX
vPOX
Delivery address
Source: OneLook
OneLook