OnTracDisputes
ManagerNaomi Castellano

DR-26-041312

Pacific Pet Supply · CUS-PACIFIC · Invoice INV-1663120 · Charge DAS-03 · Filed Sep 8, 2026

Open
Current Owner
Leah Okafor
Junior
Requested Credit
$127.07
Approved Amount
Pending decision
Required Authority
Junior
Invoiced Amount
$135.08

Review Details

System / Adjudication Result
System Recommendation
Manual Review
Matched rule
DAS / EDAS validation
Explanation
Destination ZIP is not on the DAS / EDAS list applicable to this shipment period.
Key evidence
Destination ZIP
Source: SSRS
97214
Shipment / tracking date
Source: SSRS
Aug 23, 2026
Applicable DAS / EDAS period
Source: SharePoint
DAS / EDAS FY2025 (Feb 23, 2026 – Oct 1, 2026)
List lookup result
Source: SharePoint
Not on applicable list
Result Needs review
Supporting data
Submission & Account+
Initial dispute submission
Source: Customer submission
SUB-26-0334 · Portal · Sep 8, 2026, 9:15 AM
Submission ID
SUB-26-0334
Intake channel
Source: Customer submission
Portal
Submission date/time
Source: Customer submission
Sep 8, 2026, 9:15 AM
Original description
Source: Customer submission
This ZIP should not have a delivery-area surcharge.
Account ID
Source: OneLook
CUS-PACIFIC
Customer branch ID
Source: OneLook
CUS-PACIFIC
Customer return address
Source: OneLook
15 Market St, Portland OR 97214
Delivery address
Source: OneLook
15 Market St, Portland OR 97214
Contract & Terms+
Applicable contract
Source: Salesforce
Pacific Pet Supply Regional
Relevant amendment
Source: Salesforce
Not available
Contracted dispute period
Source: SharePoint
45 days
Filing window
Source: SharePoint
Through Oct 7, 2026, 9:15 AM
Contract discounted rates
Source: SharePoint
10% · $6.80 / pkg
Relevant effective dates
Source: SharePoint
Invoice date Aug 23, 2026
Contract discounted surcharges
Not available
Package & Measurements+
Package measurements
Not available
Charges & Pricing+
Disputed charge
Invalid charge
Charge code
Source: SSRS
DAS-03
Billed pricing
Source: SSRS
$135.08
System pricing
Source: vPOX
$7.10 / pkg
Contracted pricing
Source: SharePoint
$6.80 / pkg
DAS
Source: SSRS
Yes
EDAS
Source: SSRS
No
Fuel rate / schedule
Not available
Zone
Not available
Effective rate period
Source: SharePoint
Invoice date Aug 23, 2026
Reference Data & Sources+
Initial dispute submission
Source: Customer submission
Customer submission
Destination ZIP
Source: SSRS
SSRS
Applicable list / effective period
Source: SharePoint
SharePoint
Delivery address
Source: OneLook
OneLook
Applicable contract
Source: Salesforce
Salesforce