OnTracDisputes
ManagerNaomi Castellano

DR-26-041222

Harbor & Vine · CUS-HARBOR · Invoice INV-5486845 · Charge RBL-05 · Filed Aug 28, 2026

Completed
Current Owner
Leah Okafor
Junior
Requested Credit
$1,275.00
Approved Amount
$1,275.00
Required Authority
Senior
Invoiced Amount
$1,275.00

Review Details

System / Adjudication Result
System Recommendation
Approve
Matched rule
Rebill / wrong-account rule
Explanation
Rebill / wrong-account approval rule matched.
Key evidence
Current account / customer branch
Source: OneLook
CUS-HARBOR
Rebill context
Not available
Customer description
Source: Customer submission
Please rebill this charge to the correct account.
Submission
Source: Customer submission
SUB-26-0310 · Portal · Aug 28, 2026, 9:15 AM
Result Match
Supporting data
Submission & Account+
Initial dispute submission
Source: Customer submission
SUB-26-0310 · Portal · Aug 28, 2026, 9:15 AM
Submission ID
SUB-26-0310
Intake channel
Source: Customer submission
Portal
Submission date/time
Source: Customer submission
Aug 28, 2026, 9:15 AM
Original description
Source: Customer submission
Please rebill this charge to the correct account.
Account ID
Source: OneLook
CUS-HARBOR
Customer branch ID
Source: OneLook
CUS-HARBOR
Customer return address
Source: OneLook
12 Vine Ct, Santa Rosa CA 95401
Delivery address
Source: OneLook
12 Vine Ct, Santa Rosa CA 95401
Contract & Terms+
Applicable contract
Source: Salesforce
Harbor & Vine Standard
Relevant amendment
Source: Salesforce
Not available
Contracted dispute period
Source: SharePoint
30 days
Filing window
Source: SharePoint
Through Sep 17, 2026, 9:15 AM
Contract discounted rates
Source: SharePoint
8% · $6.25 / pkg
Relevant effective dates
Source: SharePoint
Invoice date Aug 18, 2026
Package & Measurements+
Package measurements
Not available
Charges & Pricing+
Disputed charge
Rebill to another account
Charge code
Source: SSRS
RBL-05
Billed pricing
Source: SSRS
$1,275.00
System pricing
Source: vPOX
$6.25 / pkg
Contracted pricing
Source: SharePoint
$6.25 / pkg
Fuel rate / schedule
Not available
Zone
Not available
Effective rate period
Source: SharePoint
Invoice date Aug 18, 2026
Reference Data & Sources+
Initial dispute submission
Source: Customer submission
Customer submission
Delivery address
Source: OneLook
OneLook
Contract and list lookups
Source: SharePoint
SharePoint
Applicable contract
Source: Salesforce
Salesforce