OnTracDisputes
ManagerNaomi Castellano

DR-26-041242

Cascade Home Goods · CUS-CASCADE · Invoice INV-8521225 · Charge ACCT-01 · Filed Aug 30, 2026

Open
Current Owner
Unassigned
Requested Credit
$1,930.72
Approved Amount
Pending decision
Required Authority
Senior
Invoiced Amount
$1,984.31

Review Details

System / Adjudication Result
System Recommendation
Approve
Matched rule
Rebill / wrong-account rule
Explanation
Rebill / wrong-account approval rule matched.
Key evidence
Current account / customer branch
Source: OneLook
CUS-CASCADE
Rebill context
Not available
Customer description
Source: Customer submission
This shipment was billed to the wrong account. Please rebill to the shipper of record.
Submission
Source: Customer submission
SUB-26-0312 · Portal · Aug 30, 2026, 9:15 AM
Result Match
Supporting data
Submission & Account+
Initial dispute submission
Source: Customer submission
SUB-26-0312 · Portal · Aug 30, 2026, 9:15 AM
Submission ID
SUB-26-0312
Intake channel
Source: Customer submission
Portal
Submission date/time
Source: Customer submission
Aug 30, 2026, 9:15 AM
Original description
Source: Customer submission
This shipment was billed to the wrong account. Please rebill to the shipper of record.
Account ID
Source: OneLook
CUS-CASCADE
Customer branch ID
Source: OneLook
CUS-CASCADE
Customer return address
Source: OneLook
2201 Sunset Rd, Henderson NV 89014
Delivery address
Source: OneLook
2201 Sunset Rd, Henderson NV 89014
Contract & Terms+
Applicable contract
Source: Salesforce
Cascade Home Goods 2024–2026
Relevant amendment
Source: Salesforce
Not available
Contracted dispute period
Source: SharePoint
60 days
Filing window
Source: SharePoint
Through Oct 13, 2026, 9:15 AM
Contract discounted rates
Source: SharePoint
12% · $7.15 / pkg
Relevant effective dates
Source: SharePoint
Invoice date Aug 14, 2026
Package & Measurements+
Package measurements
Not available
Charges & Pricing+
Disputed charge
Rebill to another account
Charge code
Source: SSRS
ACCT-01
Billed pricing
Source: SSRS
$1,984.31
System pricing
Source: vPOX
$7.15 / pkg
Contracted pricing
Source: SharePoint
$7.15 / pkg
Fuel rate / schedule
Not available
Zone
Not available
Effective rate period
Source: SharePoint
Invoice date Aug 14, 2026
Reference Data & Sources+
Initial dispute submission
Source: Customer submission
Customer submission
Delivery address
Source: OneLook
OneLook
Contract and list lookups
Source: SharePoint
SharePoint
Applicable contract
Source: Salesforce
Salesforce