OnTracDisputes
ManagerNaomi Castellano
← Go back to My Queue
←→

DR-26-041262

Harbor & Vine · CUS-HARBOR · Invoice INV-0955743 · Charge WGT-14 · Filed Aug 24, 2026

EscalateManager to Review
Current Owner
Naomi Castellano
Manager
Requested Credit
$2,161.42
Approved Amount
Pending decision
Required Authority
Manager
Invoiced Amount
$3,020.21
OverviewAdjudication ReviewFinancial · Oracle/FDICustomer SummaryAudit Trail

Review Details

System / Adjudication Result
System Recommendation
Deny
Matched rule
OnTrac measured weight variance
Explanation
Not billed AH/LPS/OML; OnTrac measured-weight variance is within 1 lb of customer weight.
Key evidence
MeasurementCustomerOnTracVariance
Weight4 lb4 lb0 lb
Length12 in14 in2 in
Width10 in12 in2 in
Height8 in10 in2 in
DIM weight6.9 lb12.1 lb5.2 lb
DIM factor
Source: SharePoint
139
DIM threshold
Source: SharePoint
1 in
Resolved weight
Source: EPC
12 lb
Weight source
Source: EPC
OnTrac measured
Relevant surcharge
Source: SSRS
None
Result Does not support the dispute
Supporting data
Submission & Account+
Initial dispute submission
Source: Customer submission
SUB-26-0306 · Portal · Aug 24, 2026, 9:15 AM
Submission ID
SUB-26-0306
Intake channel
Source: Customer submission
Portal
Submission date/time
Source: Customer submission
Aug 24, 2026, 9:15 AM
Original description
Source: Customer submission
The billed dimensions do not match what we manifested.
Account ID
Source: OneLook
CUS-HARBOR
Customer branch ID
Source: OneLook
CUS-HARBOR
Customer return address
Source: OneLook
12 Vine Ct, Santa Rosa CA 95401
Delivery address
Source: OneLook
12 Vine Ct, Santa Rosa CA 95401
Contract & Terms+
Applicable contract
Source: Salesforce
Harbor & Vine Standard
Relevant amendment
Source: Salesforce
Not available
Contracted dispute period
Source: SharePoint
30 days
Filing window
Source: SharePoint
Through Sep 15, 2026, 9:15 AM
DIM factor
Source: SharePoint
139
DIM threshold
Source: SharePoint
1 in
Contract discounted rates
Source: SharePoint
8% · $6.25 / pkg
Relevant effective dates
Source: SharePoint
Invoice date Aug 16, 2026
Package & Measurements+
MeasurementCustomerOnTracVariance
Weight4 lb4 lb0 lb
Length12 in14 in2 in
Width10 in12 in2 in
Height8 in10 in2 in
DIM weight6.9 lb12.1 lb5.2 lb
Customer values
Weight
Source: Customer submission
4 lb
Length
Source: Customer submission
12 in
Width
Source: Customer submission
10 in
Height
Source: Customer submission
8 in
DIM weight
Source: Customer submission
6.9 lb
OnTrac values
Measured weight
Source: EPC
4 lb
Measured length
Source: EPC
14 in
Measured width
Source: EPC
12 in
Measured height
Source: EPC
10 in
Measured DIM weight
Source: EPC
12.1 lb
Derived / resolved
Resolved weight
Source: EPC
12 lb
Weight source
Source: EPC
OnTrac measured
Weight variance
Source: EPC
0 lb
Length variance
Source: EPC
2 in
Width variance
Source: EPC
2 in
Height variance
Source: EPC
2 in
DIM factor
Source: SharePoint
139
DIM threshold
Source: SharePoint
1 in
VPOD / package images
Not available
Charges & Pricing+
Disputed charge
Dimensions Inaccurate
Charge code
Source: SSRS
WGT-14
Billed pricing
Source: SSRS
$3,020.21
System pricing
Source: vPOX
$6.25 / pkg
Contracted pricing
Source: SharePoint
$6.25 / pkg
DIM surcharge
Source: SSRS
None
Fuel rate / schedule
Not available
Zone
Not available
Effective rate period
Source: SharePoint
Invoice date Aug 16, 2026
Reference Data & Sources+
Initial dispute submission
Source: Customer submission
Customer submission
OnTrac measured weight
Source: EPC
EPC
Delivery address
Source: OneLook
OneLook
Contract and list lookups
Source: SharePoint
SharePoint
Applicable contract
Source: Salesforce
Salesforce