OnTracDisputes
ManagerNaomi Castellano

DR-26-041288

Northwind Apparel · CUS-NORTHWIND · Invoice INV-0046181 · Charge ADR-09 · Filed Sep 3, 2026

Denied
Current Owner
Tomás Reyes
Senior
Requested Credit
$999.92
Approved Amount
Required Authority
Senior
Invoiced Amount
$1,353.61

Review Details

System / Adjudication Result
System Recommendation
Manual Review
Matched rule
None
Explanation
No adjudication rule produced a definitive recommendation.
Key evidence
Description
Source: Customer submission
The address correction charge was applied in error.
Result Needs review
Supporting data
Submission & Account+
Initial dispute submission
Source: Customer submission
SUB-26-0320 · Portal · Sep 3, 2026, 9:15 AM
Submission ID
SUB-26-0320
Intake channel
Source: Customer submission
Portal
Submission date/time
Source: Customer submission
Sep 3, 2026, 9:15 AM
Original description
Source: Customer submission
The address correction charge was applied in error.
Account ID
Source: OneLook
CUS-NORTHWIND
Customer branch ID
Source: OneLook
CUS-NORTHWIND
Customer return address
Source: OneLook
4410 Cottonwood Ln, Bozeman MT 59718
Delivery address
Source: OneLook
4410 Cottonwood Ln, Bozeman MT 59718
Contract & Terms+
Applicable contract
Source: Salesforce
Northwind Apparel Master 2025
Relevant amendment
Source: Salesforce
Amendment 2
Contracted dispute period
Source: SharePoint
90 days
Filing window
Source: SharePoint
Through Nov 12, 2026, 9:15 AM
Contract discounted rates
Source: SharePoint
18% · $8.40 / pkg
Relevant effective dates
Source: SharePoint
Invoice date Aug 14, 2026
Package & Measurements+
Package measurements
Not available
Charges & Pricing+
Disputed charge
Invalid charge
Charge code
Source: SSRS
ADR-09
Billed pricing
Source: SSRS
$1,353.61
System pricing
Source: vPOX
$8.40 / pkg
Contracted pricing
Source: SharePoint
$8.40 / pkg
Fuel rate / schedule
Not available
Zone
Not available
Effective rate period
Source: SharePoint
Invoice date Aug 14, 2026
Reference Data & Sources+
Initial dispute submission
Source: Customer submission
Customer submission
Delivery address
Source: OneLook
OneLook
Contract and list lookups
Source: SharePoint
SharePoint
Applicable contract
Source: Salesforce
Salesforce