OnTracDisputes
ManagerNaomi Castellano

DR-26-041292

Redwood Nutrition · CUS-REDWOOD · Invoice INV-6151472 · Charge RES-07 · Filed Aug 22, 2026

Completed
Current Owner
Naomi Castellano
Manager
Requested Credit
$5,603.83
Approved Amount
$5,603.83
Required Authority
Manager
Invoiced Amount
$6,871.43

Review Details

System / Adjudication Result
System Recommendation
Approve
Matched rule
Residential address validation
Explanation
Delivery address appears on the applicable approved-address list.
Key evidence
Delivery address
Source: OneLook
880 Harbor Ave, Tacoma WA 98402
Approved-address-list lookup
Source: SharePoint
On the approved list
Applicable list / effective date
Not available
Result On list
Supporting data
Submission & Account+
Initial dispute submission
Source: Customer submission
SUB-26-0303 · Portal · Aug 22, 2026, 9:15 AM
Submission ID
SUB-26-0303
Intake channel
Source: Customer submission
Portal
Submission date/time
Source: Customer submission
Aug 22, 2026, 9:15 AM
Original description
Source: Customer submission
This delivery should not have been billed as residential.
Account ID
Source: OneLook
CUS-REDWOOD
Customer branch ID
Source: OneLook
CUS-REDWOOD
Customer return address
Source: OneLook
880 Harbor Ave, Tacoma WA 98402
Delivery address
Source: OneLook
880 Harbor Ave, Tacoma WA 98402
Contract & Terms+
Applicable contract
Source: Salesforce
Redwood Nutrition National
Relevant amendment
Source: Salesforce
Amendment 1
Contracted dispute period
Source: SharePoint
120 days
Filing window
Source: SharePoint
Through Dec 3, 2026, 9:15 AM
Contract discounted rates
Source: SharePoint
15% · $9.05 / pkg
Relevant effective dates
Source: SharePoint
Invoice date Aug 5, 2026
Contract discounted surcharges
Not available
Package & Measurements+
Package measurements
Not available
Charges & Pricing+
Disputed charge
Invalid charge
Charge code
Source: SSRS
RES-07
Billed pricing
Source: SSRS
$6,871.43
System pricing
Source: vPOX
$9.05 / pkg
Contracted pricing
Source: SharePoint
$9.05 / pkg
Fuel rate / schedule
Not available
Zone
Not available
Effective rate period
Source: SharePoint
Invoice date Aug 5, 2026
Reference Data & Sources+
Initial dispute submission
Source: Customer submission
Customer submission
Delivery address
Source: OneLook
OneLook
Approved-address-list lookup
Source: SharePoint
SharePoint
Applicable contract
Source: Salesforce
Salesforce